Effective Date: July 2025
Last Updated: July 2025
UNIRAD Imaging (“UNIRAD”, “we”, “our” or “us”) is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK-GDPR) and Data Protection Act 2018.
This Privacy Policy outlines how we collect, use, store and share your personal information when you visit our website, book a scan, contact us, or use any of our services.
1. Who We Are
UNIRAD is a private medical imaging provider based in Glasgow, Scotland. We provide diagnostic MRI scans and associated healthcare services to individual and corporate clients.
Company Details:
UNIRAD Imaging Ltd
123 Diagnostic Park, Glasgow G1 1AA
Email: privacy@unirad.co.uk
2. What Data We Collect
We may collect the following types of information:
a. Personal Data
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Full name
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Date of birth
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Contact details (email, phone number, address)
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Gender
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Payment and billing information
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Identification details (if required for insurance or verification)
b. Health Data (Special Category)
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Medical history
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Referral letters and clinical notes
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Scan results and reports
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Symptoms and diagnostic information
c. Technical Data
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IP address
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Browser type and version
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Device type
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Location (via IP)
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Cookies and analytics data
3. How We Collect Your Data
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When you fill in forms on our website (booking, contact, referral)
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When you communicate with us via email, phone or live chat (Tawk.to)
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When you make payments through WooCommerce, Stripe, or PayPal
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When you visit our site (via cookies or analytics tools)
4. Why We Collect Your Data
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To provide medical imaging services
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To manage appointments and process payments
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To send your scan results to you or your referring clinician
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To comply with legal or regulatory obligations
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To improve our services and website functionality
5. Legal Basis for Processing
We process your personal data on the following bases:
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Consent (for marketing, cookies, and communications)
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Contractual necessity (to provide services you requested)
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Legal obligation (e.g., health records retention)
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Legitimate interest (e.g., customer support, service improvement)
6. Sharing Your Data
We may share your information with:
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Our medical staff and radiologists (under confidentiality agreement)
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Third-party service providers including:
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Tawk.to (live chat platform)
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WooCommerce, Stripe, PayPal (payment processors)
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Google Analytics & Meta (site usage tracking, only with your consent)
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Insurance providers or referring clinicians (with your authorisation)
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Regulatory bodies or as required by law
We never sell your personal data.
7. Data Storage & Security
Your data is stored securely on UK or EEA-based servers. We implement industry-standard security measures (encryption, access control) to protect against unauthorised access, alteration, or loss of data.
8. Data Retention
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Medical data: retained for 8 years in line with UK healthcare regulations
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Contact & booking data: retained for 2 years from last interaction
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Analytics/cookie data: stored for up to 13 months (subject to your consent)
9. Your Rights Under UK-GDPR
You have the right to:
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Access your personal data
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Correct inaccurate data
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Request deletion (where appropriate)
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Restrict or object to processing
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Data portability
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Withdraw consent at any time
To exercise these rights, please contact us at: privacy@unirad.co.uk
10. Cookies & Tracking
Our website uses cookies and similar technologies for functionality, analytics and marketing.
You can manage cookie preferences via our cookie banner. Full details can be found in our [Cookie Policy].
11. Third-Party Links
Our website may contain links to third-party websites (e.g., Est-Health). We are not responsible for the privacy practices of those websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
13. Questions or Complaints
For any privacy concerns, contact:
Data Protection Officer
Email: privacy@unirad.co.uk
You may also lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
